Refund and Returns Policy

At Valueseruys, we strive to make your shopping experience enjoyable and seamless. If for any reason you are not completely satisfied with your purchase, we want to make it right. Please review our detailed return and refund policy below to understand how we handle returns, exchanges, and refunds.

Return Eligibility

We want to ensure that your return process is smooth and hassle-free, so we have a few simple guidelines in place for return eligibility:

1. Timeframe:

   • Returns must be requested within 30 days from the date of delivery. If more than 30 days have passed since the delivery of your item, unfortunately, we cannot process a return or refund.
   • We recommend that you inspect your items immediately upon delivery to ensure you are fully satisfied with your purchase.

2. Condition of Items:

   • All returned items must be unused, unwashed, and in their original packaging with all tags and labels still attached.
   • The item must be in a resalable condition. If the item has been used or is damaged beyond reasonable wear and tear, we may not be able to process your return or issue a refund.
   • We reserve the right to refuse returns if the items do not meet these conditions.

3. Exclusions:

   • Clearance or Final Sale items: These are marked as non-returnable at the time of purchase.
   • Personal care products: For hygiene and safety reasons, personal care items are not eligible for returns.
   • Gift cards or e-gift vouchers: These items are non-returnable and non-refundable.
   • Customized or personalized products: Custom orders, including personalized products, cannot be returned unless they are defective or damaged upon arrival.

How to Return an Item

We want to ensure your return process is as simple as possible. Please follow the steps below to initiate your return:

1. Contact Us:

   • To begin the return process, please contact our customer service team at [email protected]. In your email, include your order number and the reason for your return. This will help us process your request quickly.

2. Return Authorization:

   • After reviewing your return request, our team will provide you with a Return Authorization Number and specific instructions for how to return your product. The Return Authorization Number will help us track and process your return efficiently.
   • Please ensure that the item is packaged securely to prevent any damage during shipping.

3. Return Shipping:

   • Return shipping costs are the responsibility of the customer, unless the item was received defective, damaged, or incorrect.
   • For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for the return, as we cannot guarantee the receipt of returned items without tracking.
   • Please ship the product to the address provided in the return instructions, ensuring the package is returned in the condition specified.

Refund Process

Once we receive your returned item, we will carefully inspect it to ensure it meets the return eligibility criteria. Here's how we process refunds:

1. Inspection:

   • Our team will inspect the returned item to verify its condition and ensure it meets the return guidelines. This process usually takes 3-5 business days.

2. Refund Processing:

   • If your return is approved, we will issue a refund to the original payment method used for the purchase. Please note that the refund may take 5-7 business days to appear in your account, depending on your payment provider’s processing times.
   • Refunds are typically issued through the same payment method used to place the order. If there was an issue with the payment method or the payment provider, we will reach out to resolve it promptly.

3. Original Shipping Costs:

   • Shipping charges are non-refundable, even if you received free shipping on your order. If your order qualified for free shipping but your return causes the total order amount to fall below the free shipping threshold, we will deduct the original shipping fee from your refund.
   • Refunds will only cover the value of the returned items and will not include any original shipping costs unless the return is due to our error.

Exchanges

At this time, we do not offer direct exchanges. However, we’ve made it simple for you to return an item and place a new order for the desired product. Here's how it works:

1. Return the Original Item:

   • If you want to exchange an item for a different size, color, or style, please return the original product using the steps outlined above.

2. Place a New Order:

   • Once we process your return and issue your refund, you can place a new order for the replacement item. This will allow you to secure the new product right away.

3. Out-of-Stock Items:

   • If the item you wish to exchange is out of stock, we will notify you promptly and offer an alternative product. If you prefer, we will issue a full refund for the original item.
   • We recommend that you reach out to customer service before placing a new order to check availability of the item you are interested in.

Special Instructions

In the event that you receive a defective, damaged, or incorrect product, we want to make things right. Here’s how we handle these situations:

1. Defective or Damaged Items:

   • If you receive a product that is defective or damaged, please contact us within 7 days of receiving your order. We will offer you a replacement or a full refund, including the cost of return shipping.
   • To help us resolve the issue quickly, please provide photos of the damaged or defective item when you contact us.

2. Incorrect Orders:

   • If we made a mistake with your order (e.g., wrong item, incorrect size), please contact us immediately. We will rectify the situation at no additional cost to you and offer a replacement or full refund, including any return shipping costs.

Need Further Assistance?

We are here to help! If you have any questions or concerns regarding our return and refund policy, don’t hesitate to reach out:

• Email: [email protected]
• Phone: +1 826-206-9794
• Address: 1620 Normantown Rd, Naperville, IL 60564, United States

Our goal is to ensure your complete satisfaction, and we’ll do everything we can to assist you with your return or exchange. Thank you for choosing Valueseruys!